We aim to provide an outstanding customer service, in all that we do. That means making our websites accessible to the widest possible audience, regardless of ability.

We consider guidelines like the Web Content Accessibility Guidelines 2.0, that help make web content more accessible for people living with disabilities. These guidelines also help us to make our site more user friendly for all users.  

This site has been built using code compliant with the World Wide Web Consortium's standards for XHTML and CSS. It displays correctly in current browsers and on Mac and PC platforms. Using standards compliant XHTML/CSS code ensures that future browsers will display it correctly. Whilst this site strives to adhere to the accepted guidelines and standards for accessibility and usability.

What we've done

We continuously improve our websites, and have included the below considerations in its development.

  • Used valid HTML and CSS
  • We’ve let users change aspects of the site's appearance to improve their own experience
  • Easy navigation no matter the input device or method
  • We’ve used a logical content structure and a clear information hierarchy
  • Our layouts adapt to different screen sizes without loss of functionality or usability
  • We provide alternative text descriptions for non-text elements such as images

Navigation Assistance

If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website. By using the Tab button on your keyboard, it is possible to navigate and access all areas of our website. The Tab key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right. If using a mobile device, you can navigate around the site just by touching your screen or swiping left or right. 

Our website uses cascading style sheets (CSS) for visual layout. All pages are built using a structured mark-up, so if your browser or browsing device does not support style sheets (or you choose to turn them off) the main content on each page is still readable. Our websites also use relative font sizes - you can choose to adjust the size of the text if you find it too small or too large to read. One easy way if using a PC is (in Internet Explorer, Chrome and Firefox browsers) you can adjust text size by holding down the CTRL key and pressing the + and - keys. Windows users with a wheel mouse can adjust text size by holding the CTRL key and turning the wheel. If viewing our website on a tablet or mobile phone, you can pinch the screen to zoom in/out accordingly. 

Extra support

If you need any information from our website represented in Braille, in a larger font size, in a pictorial version, on CD (or other media) or explained in your own language, please contact us by emailing or calling 0330 123 1860.

Language support

We've created some handy guides to help you if you'd like to change your browser settings to a different language. It'll help you with changing your browser settings on both your phone and your desktop. We've had this guide translated into: Lithuanian, Polish, Portuguese, Romanian and Spanish. 

Contact us

We are continuously looking at improving the accessibility of our websites, if you experience issues with accessibility or have any suggestions for improvement please let us know by emailing