Report a gas/heating repair

If you smell gas or suspect a gas leak it is crucial to act quickly in an emergency.

Please call us and do not use this form.

These are the steps you need to take to stay safe:

  • Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
  • Extinguish all naked flames and don’t smoke.
  • Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
  • Contact the National Gas Emergency service on 0800 111 999.

For all other emergency gas/oil/air source heating repairs please call us on 0330 123 1860.


For routine repairs please complete the form below:

Where is it? How did it happen? When did it happen? Are you seeing any fault or error message codes?

If you provide a mobile number we will text you to let you know details of your appointment.
Please select all appropriate times.