Tenancy support

Our Tenancy Support team are here to support you through every stage of your tenancy with us. We can help you access services and benefits like Universal Credit, guide you through managing your budget and signpost you in the direction of additional support from other organisations.

If you’d like to chat, we’re happy to discuss anything with you over the phone or in person. 

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Housing benefit

If you’re looking to apply for Housing Benefit, you’ll need to complete an application form. This form can be obtained by contacting the Benefits Department at your Local Authority or downloading it from their website. Contact details for our local authorities are provided below:

North Norfolk

Telephone: 01263 516349 
Email: benefits@north-norfolk.gov.uk 


Telephone: 01603 430602 or 430603 
Email: benefits@broadland.gov.uk 

Kings Lynn and West Norfolk

Telephone: 01553 616200 
Email: revenues@west-norfolk.gov.uk 

Great Yarmouth

Telephone: 01493 856100 
Email: enquiries@great-yarmouth.gov.uk 


Telephone: 01362 656870 
Email: benefits@angliarevenues.gov.uk 

South Norfolk

Telephone: 0808 178 7143 
Email: benefitsmaibox@s-norfolk.gov.uk 


Telephone: 0344 980 3333 
Email: benefits@norwich.gov.uk 

Support from other organisations

Citizens Advice

Citizens Advice help people resolve problems, including those relating to money and legal matters, by providing free information and advice. General advice can be found at adviceguide.org.uk or you can arrange an appointment to see a local adviser by calling their advice line on 03444 111 444. 

National Debtline

National Debtline operate a free telephone advice line on 0808 808 4000. Plus, they provide a range of self-help information available on their website. 

Step Change Debt Charity

A national debt help charity that provides debt advice, debt counselling and a range of debt solutions including debt management – most of these are free of charge. Try their Debt Remedy service for free and confidential online debt advice available 24 hours a day. A helpline is also available on 0800 138 1111 8am to 8pm Monday to Friday. 

Rent arrears

Get in touch with us if you're having problems paying your rent. If you’re in arrears, take action as early as you can to deal with it to avoid the risk of losing your home. 

Click here for some excellent advice from Shelter if you’re struggling. 


Are you paying too much for your utility bills? When was the last time you switched supplier? 

There are two helpful websites that can help you look at the cheapest deals available and it’s completely free. 



Credit Unions

Eastern Savings and Loans Credit Union promotes access to savings accounts, basic banking facilities and affordable credit. If you live or work, volunteer or study in Suffolk, Norfolk or Cambridgeshire you can become member. 

Eastern Savings and Loans is a community based financial co-operative that offers: 

  • A safe place to save 
  • Loans at affordable rates of interest 
  • Pay-as-you-go Visa Debit card 
  • Christmas Savings Club 
  • Child Benefit Savings and Loan Plan 
  • Accounts for Clubs and Societies 
  • Junior Accounts 

For more information, please contact Eastern Savings and Loans directly on 01473 690690, email office@iscu.org.uk or visit their website at www.eslcu.co.uk 

Additional support needs

Small changes at home can make a big difference to your quality of life. For example, if you have poor mobility and need more time to answer the door, we can make sure our staff and trusted contractors know to allow extra time after knocking. 

If you need help completing this form or would prefer to give this information over the phone, contact our Customer Services Team

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