Responding to a water leak
A burst or leaking pipe can be a real nuisance and cause a lot of damage to your home. Here's what we recommend you do if you notice a water leak.
Turn off the water supply
Find and turn off the main stop cock, by turning it clockwise. It's usually in the cupboard under your kitchen sink or where the service pipe comes into your home.
Drain the cold water system
Turn on all the cold taps in your home to direct the water away from the leak.
Turn off the water heating systems
Switch off your central heating, immersion heater and any other water heating systems. Then turn on the hot taps to drain the system.
Turn off the electrics
Switch off the electricity supply straight away at your fuse box and the wall sockets. Don't touch any wet electrical fittings such as lights, sockets or appliances!
If you're worried, call us
If water has been leaking for a while, it may have damaged your ceiling plaster. Get in touch and we will do everything we can to sort out the problem and send somebody over to put things right! You can speak with us via Live Chat, or give us a call.