My home & tenancy
Responsibilities
When you move into a Victory home, there are certain things that we’ll look after for you if they break. Similarly, there are things in your home for which you are responsible. From carpets to curtains, hobs to hedges, and garages to gutters – it’s important to know which things you’re responsible for and which things you can leave to us.
Home visits
We're committed to ensuring that our customers are happy and safe in a home that meets their needs. Therefore, we will make contact with you from time to time to arrange a visit to make sure that everything is ok. These visits will include a chat about how you and your household are and will include conversations about wellbeing and affordability. We'll also check that your household details are up to date.
As part of the visit, we'll have a look around your home and garden (if you have one) to make sure the property is not in need of repairs. If required, we'll help you to report any repairs including cases of damp or mould.
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We'll also make sure you are happy in your home and all is well with your neighbours and the wider community.
You don’t need to contact us to book a home visit, we'll contact you. Our priority will be customers who we haven’t seen or spoken to for a while.
The visits are nothing to be concerned about. It's our way of making sure that we're providing you with a great service and that you are happy and safe in your home. If you have any questions let us know on 0330 123 1860 .
Tenancy Fraud
It’s important that all our homes go to those who really need them, which is why we take tenancy fraud very seriously. If you suspect fraud in your community, you should let us know as soon as possible so that we can put an end to it.
Change in circumstances
When you become a Victory customer, you can have a home for as long as you need it. If your family grows, your home can too. And, on the other hand, if your children move out, you can downsize into somewhere that suits you better. Let us know as early as you can about any changes like this, including changes to your relationship status, as we may need to update your tenancy details.
You can read more about changes to your relationship status here, or tell us about changes using the form below.