Contact us
Christmas and New Year opening hours
If you need to chat with us about anything related to your tenancy, our lines are open until 3pm on Christmas Eve. After this time, they'll switch to emergency repairs only. Lines will reopen at 8am on 29 December and close again for the New Year at 6pm on 31 December. Normal hours will resume on Friday 2 January, at 8am.
Calls will be directed to Gasway over the Christmas bank holidays, but If you need to report an emergency repair or your existing repair has become urgent, please call us on 0330 123 1860.
Get in touch
We hope you can find what you are looking for on our website. We’ve tried to make it really easy to quickly pay your rent, give us feedback, report a repair and much more.
If you need to talk to us about anything else, contact us in a way that suits you below.
Reasonable adjustments
We are dedicated to meeting your needs, making adjustments to our service where reasonably practicable for disabled customers or other groups who may need additional support to access our services.
Our adjustment can be things like providing written communication in another language, allowing more time for you to come to the door when we visit and many more. You can find out a bit more about adjustments by viewing our policy here.
If you would like us to consider any adjustments, please complete the form below:
We're here for you
The safety and wellbeing of our tenants and staff is a priority and we’re here to support you in any way we can. Our staff will always treat you with kindness and respect, and they expect the same in return. Any form of abuse or intimidating behaviour towards our staff or contractors will not be tolerated.
Our offices
Our former office in North Walsham is now closed. Our new address is Michael Chaplin House, Station Road, Dereham, NR19 1DA.
Our offices are still closed to visitors. If you'd like to speak with us, please give us a call or send us an email. Or, if you'd like to chat face to face, let us know and we can arrange a time to visit you at home.
Postal address: 31 King Street, Norwich, NR1 1PD
Complaint or compliment?
We welcome your feedback. It’s important and helps us improve what we do. If you’d like to make a complaint, give us a compliment or get involved, you can on our Your Feedback page.
You and your home
We want you to love where you live and feel comfortable as soon you step inside your home. So, to make managing your tenancy a piece of cake, we’ve created some self-serve options to make using our website clear and simple.
Are you a leaseholder?
If you're a leaseholder (and in certain circumstances a freeholder) with Flagship Housing, please click the below link to be taken to your dedicated page which includes details on how to contact us and our contact form.
