Bromford Flagship LiveWest merger
Announcement of merger between Bromford Flagship and LiveWest
Bromford Flagship and LiveWest have now joined together as Bromford Flagship LiveWest (BFL), creating a stronger organisation that can do more.
For our customers, this means the same local teams and familiar support, with the added benefit of more investment in homes, warmer and more energy efficient properties, and services shaped by the voices of the people who use them.
About LiveWest
LiveWest is a housing association with over 40,000 homes across the South West, from Cornwall to Gloucestershire, with their head office in Exeter. They employ over 1,800 colleagues, have a V1/G1 rating from the Regulator of Social Housing, a credit rating of A2 from Moody's.
How LiveWest’s customers rate them
You can find out more about LiveWest's Tenant Satisfaction Measures on their website:
How the merger affects you
Your landlord
Your landlord will not change.
As a long-term business, we think and act long-term, and our financial planning reflects this. We do long-term planning every year, completing a 30-year business plan, as do all registered Housing Associations, as this is a regulatory requirement.
Your rent or service charge
Your rent and service charge will not change as a direct result of the merger. Your rent and service charge will continue to be reviewed each year in the same way they are now. Where you are a tenant, your current protections over how much your rent can increase by year on year (as set out by the Regulator of Social Housing) will continue.
Your tenancy agreement or lease
The merger will not affect your relationship with us as a customer. You will remain in your existing home and your landlord will not change as a result of the merger – it will just be part of a wider group structure. We will continue to honour the terms of your existing tenancy agreement, or lease. Your rights and the terms of your current agreement will remain the same. If you’re a shared ownership or leasehold customer, you will not be affected, and the terms of your lease and your rights will remain the same.
Repairs and maintenance to your home
You will continue to contact us in the same way. Delivering quality services will continue to be a priority for us and we only expect you to see improvements in how we respond to repairs.
Shared owners and leaseholders will remain responsible for repairing and maintaining their homes unless there are agreements already in place for us to carry these out.
Roles of employees
You will have the same relationships with the same employees and there are no plans to change this. All telephone numbers will initially remain the same and you will continue to be able to contact us in the same way.
As we introduce improvements in the coming years, this may change, but we will make sure you know about any changes in advance.
There will be no adjustments to salaries of colleagues as a direct result of the merger.
If you have rent debt
If you owe us money at the time the merger goes ahead (rent debt, court costs, money for damage or a rechargeable repair), then these debts will stay with you, and we will still be able to enforce existing court judgements for these arrears. If you have concerns about rent debt, then please contact us on 0330 123 1860.
Housing Benefit and Universal Credit
Housing Benefit and Universal Credit claims will remain unchanged. Help and advice will continue to be given to customers or leaseholders about benefit entitlement and support for you if you are experiencing financial difficulties.
The Right to Buy and Right to Acquire
If you have the Right to Buy or Right to Acquire your home, you will continue to have that right. It will not be impacted by the merger.